"A help desk application that allows you to manage customer service issues from initiation to resolution"
BuzCSM is a powerful trouble ticket and help desk application. It provides two-way communication with your users from the web interface or any email client. BuzCSM is ideal as a help desk application, a comment submission system or for any environment where customers or members need to communicate with staff.
Customize departments, categories, priorities and mail settings
Define user roles, notifications and ticket submission pages
Create tickets on behalf of a customer or member
Spawn tasks from individual tickets and assign them to staff
Built-in search tools help to diagnose common issues