Help Desk

Products WEB SITES Help Desk

"A help desk application that allows you to manage customer service issues from initiation to resolution"

BuzCSM is a powerful trouble ticket and help desk application. It provides two-way communication with your users from the web interface or any email client. BuzCSM is ideal as a help desk application, a comment submission system or for any environment where customers or members need to communicate with staff.

Key Benefits

  • Customize departments, categories, priorities and mail settings
  • Define user roles, notifications and ticket submission pages
  • Create tickets on behalf of a customer or member
  • Spawn tasks from individual tickets and assign them to staff
  • Built-in search tools help to diagnose common issues
  • Track and report on ticket system activities
Click to View
The help desk home screen displays your outstanding tickets, all open tickets, your tasks and a number of informative statistics.  Members can submit comment cards or tickets directly from the secure member area using configurable input forms.  Card threads can be managed within the help desk system or through regular email clients by simply responding to generated emails.  Administrative tools allow for a completely customizable help desk or comment card system that fits your needs.  Reports offer insight into how your members communicate with you. Discover trends, monitor employee performance and locate areas of concern. 

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